Touchwork
Business Software in Cape Town

Touchwork is a business solutions provider whose primary focus is developing.
channel presents great opportunities for businesses and brand owners to engage.
productive and efficient. SurveyThumb -  real-time mobile survey for capturing, analysing and reporting data. Software products include:TxtandTell - real-time cell phone based feedback, service recovery and marketing. With over 5.3 billion cellphone subscribers worldwide, the mobile.
efficiency and compliance. Utiviti - multi-platform solutions to make your workforce more.
channel. AeroDAQ - for airports to collect data, and improve.
real-time interactive communication and marketing solutions utilizing the mobile.
and interact with their customers and consumers anywhere, monitor quality, anytime. ConfexLive -  next generation integrated interactivity, communications and research tool.

In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage. Touchwork’s breadth of knowledge is unique, but our real difference is the ability to collaborate with customers and partners to solve complex business problems. Touchwork can help you define your business imperatives and explore the technologies that can result in increased competitive advantage. Touchwork has offices in the USA, UK and South Africa to manage and support customers world-wide. To achieve these it is critical to engage and communicate with customers, understand their likes and dislikes, identify and act on problems and listen to their needs and wants. Providing a great experience not only leads to satisfaction but also to loyalty and advocacy. Customers will spend more, visit over and over again and influence their friends via social media and word-of-mouth. They provide results in real-time with advanced drill down reporting and analysis capabilities. Touchwork offers them as stand-alone subscription based solutions or bundles them into packages based on client’s needs. A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. If you have very few complaints, you must be doing something right, yes? Studies show that only about half of customers make their grievances known, with about 90% of those complaints made to frontline employees who may not be positioned to fix the issue. We invite you to connect with other strategic leaders and benefit from the must-attend event of high-level learning, idea generation, collaboration, and relationship building. Touchwork has enabled us to instantly react to dissatisfied customers and address their issues. This has greatly assisted our customer retention and satisfaction initiatives. With Touchwork we can perform quantitative customer satisfaction surveys while still instantly reacting to dissatisfied customers. Since using Touchwork, our customer experiences are now managed pro-actively and objectively.