It Support Services
IT Services in Cape Town
www.itsupportservices.co.za
Address
51 Boston Street Boston. Bellville. Cape Town. Western Cape. 7530Are you the owner or manager of this company?
What you should know about It Support Services
We started in 2003 with the purpose to provide IT infrastructure support to small and medium enterprises in the Western Cape that cannot afford full time IT personnel and realise the benefit of outsourcing this function on a retainer basis.
In a small business such an expense are usually a strong point of contention if the current peer-to-peer (users connected directly to eachother) solution has been working fine up to now. There are a substantial number of deciding factors to be considered but here is a short list of guiding principles to help make the decision. We all know and have probably experienced the stress (or panic) because of a harddrive failure or accidental removal of important information. All backup tasks can be scheduled and controlled to take away the worry of keeping track where data is and if it is backed up regularly. These services are cheap and even free but lack speed, functionality and controlability. A server communication solution such as MS Exchange not only bring email in-house but also helps to improve productivity through shared schedules and calenders. Unfortunately it becomes quite burdensome when each workstation has to be maintained manually and updated individually. We started in 2003 with the purpose to provide IT infrastructure support to small and medium enterprises in the Western Cape that cannot afford full time IT personnel and realise the benefit of outsourcing this function on a retainer basis. The company has grown steadily and sustainbly during its lifetime, both in terms of client base and service offering. Our client base cover a wide range of different industries from manufacturing to financial services. Competent in all Microsoft-based solutions, we became a member of the Microsoft partner program early on and are a recognised Microsoft Small Business Specialist. Set the example in the South-African IT market for providing the best service. We realise that the small and medium business are cost sensitive with spesialised IT needs that take cognises of reliability, flexibility, scalability and manageability. With that in mind our view is that a product offering must be a proven and robust concept that addresses the particular need. We focus on our core service delivery which is made possible through our people that are sufficiently skilled, our processes that are optimised, and appropriate technologies that add value, supportable and manageable. Managed services for ongoing care of the IT platform, including monitoring, operational checks and updates as well as all required support. Since we use standardisation across our solutions, we are able to offer robust and stable platforms at excellent value for money. This enables us to provide the kind of support that matches the service levels demanded by companies for whom IT is business critical. All our small business solutions are cared for on an ongoing basis as part of our managed services offering.
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