AddressSuite 306 Pier House 13 Heerengracht Street Foreshore. Cape Town. Western Cape. 8001
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What you should know about lumi LED lights
Equivalent offer means the same product with the same specifications, same delivery and the same warranty and support. Keep a copy of the original records for your own files. Items returned under warranty will be exchanged or credited at our discretion. Lumi warrants that the products are free from manufacturing defects in material and workmanship under normal use and service for the life time of the product starting from the date of delivery to the original end user. The claimant must furnish proof of date of purchase. All items that are returned to lumi on the basis of a factory fault will be inspected and replaced like for like as long as no tampering or incorrect usage can be detected. In this case there is unlikely to be much left of your LED light bulb, which will be an obvious sign. It is our sole discretion to authorize returns for credit or exchange. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. Lumi is not responsible for packages lost or damaged while in transit to us. All returns must be accompanied by a copy of the original receipt. If you bought a lumi product and then discover it was not the one you actually wanted or needed, unfortunately we cannot take the blame. Dispatching closes at 2pm each day so that the shipments are ready to be picked from our Cape Town based distribution center and delivered within 24 hours to our customers nation-wide. make sure you place one order with all the items you require rather than multiple orders with small quantities. Up to the point when your goods are delivered to the address you provide, lumi takes full responsibility for the shipment, thereafter the full responsibility of the goods passes to you, the purchaser.
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