Nlighten
Business Advertising in Cape Town

Customer service excellence and a consistently brilliant customer experience are what differentiate the successful company from its competitors.Creating unforgettable customer experiences is also how today's forward thinking organisations are building their businesses, growing market share, and staying profitable through good times and bad. Not through advertising; not through lofty promises or worthless gimmicks; and certainly not through price. And when they do, they soon find themselves inspired and empowered to maximise their customers' positive experience. So much so that our clients - whether big businesses or small enterprises - tend to catch it pretty quickly. And we've found that our passion for creating the ideal customer experience is highly contagious. At N'lighten, we live and breathe customer service. With our research, training and strategies - so can you.

Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture. By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy. Globally, Customer Journey Mapping has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses. From small companies to household brands, nlighten has established a niche approach to customer experience, working cross-industry since We believe in the need to measure, and continuously improve, the customer experience. We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line. To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight. Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in. nlighten has helped to create a culture within the bank that is customer experience focused. They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences. The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.