Preferred Solutions
IT Services in Cape Town

Preferred Solutions was founded in 1991 when the need was identified for financial software support to be provided to small and medium businesses, by people with both strong accounting and software skills. It wasn't long before Preferred Solutions reached Platinum status as one of the leading Pastel dealers in South Africa with a client base spanning cities all over the country.As a result of Business Management Software and IT infrastructures being inextricably linked Preferred Solutions progressively developed an IT division to cater for this need providing an all-encompassing solution to their clients. The products supported, namely the Pastel range of products, are internationally recognized with a majority market share in South Africa and other countries.Preferred Solutions quickly established themselves as a software and management support house of very high caliber.

Our skilled and able team members are always ready to assist. We have a helpdesk to assist with simple questions telephonically, or our consultants can come to your premises (on-site) or work remotely with more advanced types of consulting. For the occasions when you have an unplanned power outage or Eskom’s loadshedding has created havoc with your financials. We can setup integration between Payroll and Partner, Xpress and Evolution Standard. Our consultants can write many Sage Intelligence Centre reports which are specific to your company. We have experienced report writers to design a report specific to your needs. Speak to us and we will customise it to your individual needs. On site support is a service where we would send a consultant to your premises on a fixed monthly schedule or on an ad hoc basis. Our consultants are there to help with any issues that have been identified. If the consultant is on a fixed monthly visit, their duty will also include any proactive maintenance needed to keep things in order. Ad-hoc visits are usually done on a reaction basis, and involves a consultant being called out to assist with an immediate problem. Preferred Solutions has four offices (Somerset West, Bellville, Kimberley and Pretoria), all with Job Coordinators who specifically deal with assigning consultants to specific jobs. The coordinators will book the earliest available time with the consultant to visit you at your premises. Once the call is logged, our consultants will be able to come out and do the needed work. All previously booked work takes preference so if a consultant is already booked with another client, they will need to complete that job first. If there is a consultant available, then help will be immediately available. Travel time will also need to be taken into consideration when booking a visit. Remote support, this is especially helpful if our clients are situated far away and require immediate assistance. We have a remote monitoring system in place as well, which is very good at pro-active monitoring. Having a SLA gives you the peace of mind knowing that any maintenance done by Preferred Solutions will be with a view of identifying future problems before they become more serious at a later stage. You get to choose the amount of time and the frequency of the onsite visits. Our specialised consultants will be on hand during the visit to solve any product related problems, as well as to do their proactive maintenance. From an IT perspective, we can do remote monitoring, free remote support, detailed hardware audits and reports. Our consultants write yearly exams to remain certified to support the various products. This ensures that we have a continuity plan in place, so that key skills are not resident in only a single resource, but rather shared amongst all our consultants. We have a dedicated helpdesk to assist you with smaller, less urgent problems. On-site and remote consulting for more urgent or serious problems/challenges requiring expert attention. It will be normal to see on your screen exactly what work is being done by the consultant, sometimes it is a great learning curve to observe.