Revelation Data
Project Management in Cape Town

Revelation Data offers integrated IT Service Management, Help Desk, IT Asset Management and CRM software for mid-market enterprises.

Our understanding of business processes and how they relate to your business which give us a leading edge when it comes to designing systems that will enhance your service delivery. Our team of highly skilled consultants that are passionate about helping your organisation align its IT processes with industry leading standards like ITIL. Organisations are faced with many challenges today! Their task to support a sophisticated business community with great customer support is a balancing act. This balancing act is about providing excellent support for all new technologies to end users, delivering services to delight end users and all of that in a reliable and cost effective way. As you face these challenges RevelationData is ready to assist you in providing all the expertise and guidance you will need to implement systems and strategy to make sure you continue to improve and enhance your service delivery through measurable results. We have a wealth of experience in the IT Service Management space and a proven track record with client across a diverse range of industry from Finance to engineering. Our product demos provide you with an overview about implementing an integrated ITIL Ready Service Management solution (including Incident, Problem and Change Management). We offer 3 ways to evaluate our product and can customize any demonstration to fit your needs. BSM technology tools are designed to help IT organizations view and manage technology environments to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach. The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations. Revelation Data has the skills and proven track record to recommend and implement best of breed ITSM applications like Cherwell Service Management that will dramatically help your organisation achieve its ITSM objectives by enabling the business to distribute services and then measure results through one interface to the business. When embarking on a new project among other things we can offer you wisdom in the following areas. Depending on the intervention needed, the RevelationData service will branch into any of the other service silos. Revelation Data is skilled in all of the major best practices frameworks to the likes of the IT Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF), and can apply a combination of both, providing a tailored fit to our customer’s needs. In conjunction with a key partner we have developed a set of assessment tools, assisting organizations in knowing where they are, measured against where they want to be. The current situation viewed against the end goal provides guidance on where to focus first. Ensuring longevity of the project, RevelationData assist customers in the ongoing phase of the project. Integral to all IT Service Management is capability development. For any organizations being in any stage of their ITSM initiatives, capability development is a key requirement. RevelationData has the ability to appoint a project manager with appropriate methodology and expertise to ensure compliance with project objectives, both in quality, prompt and economical completion of the project. We continue to work closely with companies from a wide range of industries, helping them to obtain true BI (Business Intelligence) from their data. We have a portfolio of asset tracking solutions that provide a complete end-to-end solution for software asset management and can seamlessly integrate into our ITSM applications for a full 360 degree view of your network.