Afs Group
Maintenance Management in Cape Town

AFS was established in South Africa in August 1995, with the initial objective being the distributor of fuel management technologies, while AFS Group Namibia was established in September 2001.

Custom Reporting is available for those customers that require the above reports, along with additional custom develop reports, including interface files to link into financial or operation systems. The centralized AFS Service Desk receives and logs all support and maintenance calls into our Heat Service and Support Call Logging System through which we are able to provide real time information and reports allowing for call monitoring, service level evaluation, critical customer tracking and performance analysis. The Service desk will route support and maintenance calls to our Technical Services division where the correct technician, or specialized third party contractor, is assigned to attend to the call. The Service Desk will schedule and co-ordinate the technical staff or appointed sub-contract to ensure that our equipment on the vehicles and any of the site equipment is installed or repaired as required. Based in Johannesburg, the Service Desk co-ordinates our resources on a national basis and we have technicians and/or third party contractors available to service our clients across the country. The AFS Group continually strives to better our service environment by revisiting our current processes on a regular basis, in order to ensure a speedy response to our customers. We have also built our service based on our customers’ needs and according to their SLAs. We have staff members that communicate with our customers to ensure that the easiest and most convenient routes are used for maintenance, so that the day-to-day business of our customers continues without any interruptions. The provision of technology is just the beginning of the process. It is essential to follow this up with the provision of services, to ensure a mutually beneficial and long-term relationship with our clients. The Technical Services division is ensures that the products and solutions we sell are properly and professionally installed and maintained. To this end, there are product specialists in all the different product arenas who conduct the necessary research and development to make sure that AFS are constantly at the forefront of technological advancements in the arenas in which we operate. Our field technicians undergo consistent training, with a formal certification process, to make sure that they are equipped with the knowledge, experience and ability to install and maintain the equipment in the field. Notwithstanding the availability of these technologies Gilbarco AFS are acutely aware of the necessity to maintain our position at the forefront of technological advancements in the arenas in which we operate. There are also many applications which require their own unique solutions based on a number of different technologies available to us. Our team also keep abreast of new and alternative methods of communication so that the communication methodologies and channels in use are the most robust and reliable that we can find. We also pursue local options and alternatives to ensure we, and by extension our customers, are not left high and dry by possible macro influences beyond our control. Innovation and Excellence are just two of our core values and we recognise that new product design and development is a crucial factor in the success of our company.