Peoplesolved
Recruitment in Cape Town

PeopleSolved is a leading specialist recruitment firm solving the needs of recruitment for people globally.

PeopleSolved was founded in 2011 with the ambition to deliver excellence in everything we do. Since then, we have become the recruitment partner of choice to companies throughout South Africa, Africa, Europe, the Middle East and Latin America. People and Technology are at the heart of our business. We invest in securing and developing talent in specialist markets and we use disruptive technology to enable us to deliver more effectively to global best practice. Our service offering is fully flexible and tailored to each individual Client. With specialist teams fulfilling Retained Search, Contingency and Contract assignments we have the capacity to deliver to once-off local requirements and large scale international staffing projects. Manage services to agreed Service Level Agreements that meet business needs. Negotiate and approve with both the business and Vendor any Service Level Requirements for new services. Develop and maintain the architectures to support the business requirements. Develop strategies and solutions to meet business requirements. Identify and contract various component parts necessary to deliver the services through Operating Level Agreements. Negotiate, approve and maintain the Operational Level Agreements with Vendors. Ensure that changes to services are reviewed & approved by business end users, implemented, communicated to vendors and are built into contracts as required. Responsible for the overall coordination, direction and evaluation of the Workplace and Collaboration platform’s services. Provides incident and problem management services for the internal and external clients. Oversee the effective resolution of security incidents and breaches and major security incidents relating to the technology stacks of the role. Drive continuous service improvement to maximise the effectiveness and quality of services. Current industry certification in architecture and major OEMs (i.e. 5-10 years’ expert experience in Microsoft Exchange design and systems administration. 5-10 years’ experience in Microsoft Active Directory design and administration. Experience with audio and video conferencing administration and support. Experience with workstation technologies and supporting tools. Experience in document writing (Policies, Standards, Operating procedures etc.) Experience in managing relationships with internal business customers and vendors. SKILLS AND ATTRIBUTES: Demonstrate the corporate values: Integrity, Teamwork, Respect, Professionalism and effectively role models these for. Ability to build strong relationships with business stakeholders, including senior managers and 3rd party vendor. Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion. Strong planning and managing delivery to plan as well as good organising skills. Pro-active with high levels of energy, tenacity and enthusiasm to deliver results. Competent in the use of Microsoft PowerPoint, Project, Word and Excel. Good command of written/verbal business English (& additional location language requirements) For the workspace & collaboration role: Manage day to day delivery of contractor services.